Lou Digiandomenico

About Lou Digiandomenico

As an Operations Executive my value proposition includes: Expertise managing B2C…

Experience

1. District Service Manager

   Stanley Security

   Jan 2016 — Present

   A part of Stanley Black & Decker (NYSE: SWK), STANLEY Convergent Security Solutions, Inc. is the second largest electronic security company based on total revenue and one of the largest system integrators in the United States. STANLEY CSS has over 75 offices serving over 120 of the largest metropolitan markets in North America. STANLEY CSS designs, installs, monitors and services security systems for industrial, government, commercial, residential and national account customers. STANLEY CSS represents a network of resources, state-of-the-art technology and a culture dedicated to excellence; where its employees have the training, the equipment and the processes they need to deliver the finest security solutions in the industry. STANLEY CSS provides the best of both worlds, a local company with global resources and one of the most trusted names in security serving over customers in North America.Our vision is focused on the long-term building and strengthening of STANLEY Convergent Security Solutions’ position as a leading national provider of electronic security services. It is the enduring backbone of experience, expertise, and integrity of all STANLEY CSS associates that has earned STANLEY CSS a reputation for quality and reliability—the cornerstones of true security. At STANLEY CSS, we never lose sight of the fact that we are in the business of protecting people, not just property. Our approach is all about the peace of mind that comes from being a security services provider that our customers can trust. The company deploys a daily discipline of ensuring consistent operational excellence in the Five Customer Touchpoints: Account Management, Installation, Service, Monitoring, and Billing. Each of these interactions with our customers is a reflection on STANLEY CSS, and our customers deserve the very best.

Education

• Ohio University

  Bachelor’s Degree, Bachelor of Science Degree in Communication. Administrative Management Radio and Television,

  1976 — 1981

• Lorain County Community College

  Associate’s Degree, Communication, General

Skills

• Customer Service
• Training
• New Business Development
• Process Improvement
• Microsoft Office
• Sales
• Product Management
• Staff Leadership
• Business Process Improvement
• Strategic Partnerships
• Operations Management
• Resource Allocation
• Management
• Team Building
• Staff Training
• Customer Experience
• Arris Workforce Management
• Windows
• Marketing
• Sales Management
• Contact Centers
• Strategic Planning
• Vendor Management
• Research
• Project Management
• Csg
• Collective Bargaining Agreements
• C++
• Skycreek Calling Programs
• Key Performance Indicators
• English
• Call Centers
• Business Development
• Avaya Phone System
• Budgeting
• Microsoft Excel
• Powerpoint
• Acsr Billing System
• Staff Recruiting
• Technology Planning & Implementation