Louann Millar
- Role
- SVP, Consumer Deposit Account Management at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Louann Millar
I\'m an innovative and inspirational business leader who thrives when driving…
Experience
SVP, Consumer Deposit Account Management
May 2021 — Present
I lead teams to define and deliver end-to-end account management experiences across channels. Focus on driving increased adoption of self-service capabilities and simplifying Customer journeys to reduce risk, gain efficiencies, and improve experiences. • Drive enterprise program to identify channel migration initiatives, implement changes, and track and report results • Identify changes to policy, processes, or tools that will improve Customer experiences for managing their accounts • Set vision and build strategic roadmaps to improve account management capabilities and processes across channels • Establish and manage risk and controls for account management processes
Skills
- Executive Management
- Financial Services
- Banking
- Process Improvement
- Project Management
- Retail Banking
- IT Strategy
- Management Consulting
- Business Development
- Strategic Planning
- Product Management
- Go-to-Market Strategy
- Leadership
- Analytics
- Business Analysis
- Sales Presentations
- Credit Cards
- Cross-Functional Team Leadership
- Portfolio Management
- Creative Direction
- Sales Management
- Software Project Management
- Product Development
- Strategy
- Sales
- Credit
- Customer Experience
- Management
- Project Portfolio Management
- E-Commerce
- Business Strategy
- New Business Development
- Financial Risk
- Marketing
- Business Process Improvement
- Relationship Management
- Program Management
- Business Intelligence
- Finance
- Operations Management
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