Lou Valente

About Lou Valente

With over 15 years of experience in network security, managed services, and cloud solutions, I am the Director of Global Technical Support at ReversingLabs, a leading provider of threat intelligence and malware analysis solutions. As an AWS Certified Cloud Practitioner, I have the knowledge and skills to leverage the benefits of cloud computing for our customers and partners.My core competencies include complex problem solving, leadership, operations management, customer relationship management, analytics, project management, and team building. I lead a team of highly skilled engineers who deliver world-class customer service and support, and I manage escalations and expectations with professionalism and efficiency. I am passionate about creating strategic alliances between cross-functional teams, developing and managing incident response teams, and leading development efforts for cloud-based technology platforms. My mission is to keep things running smoothly and securely in a world of ever-changing technology, and to empower and motivate my team and customers to achieve their goals.

Experience

1. Director, Global Technical Support

   ReversingLabs

   Sep 2018 — Present · Cambridge, MA, US

Education

• Boston University

  Master of Science (MS) in Telecommunications, Computer Systems Networking and Telecommunications

  2001 — 2004

• University of Massachusetts Lowell

  Computer Science

Skills

• Ip Networking
• Deep Packet Inspection
• Mgcp
• Wireless
• Cisco
• Servers
• Ixia
• Bgp
• Qos
• Rip
• Ipsec
• Network Security
• Sip
• Atm Networks
• Dhcp
• Unix
• Voip
• Frame Relay
• Telecommunications
• Wan
• Lan-Wan
• Firewalls
• Switches
• Media Gateways
• Ospf
• Routers
• Wireless Networking
• Security
• Cisco Ios
• Tcp/Ip
• H.323
• Linux
• Lan/Wan
• Cisco Technologies
• Snmp
• Ethernet
• Solaris
• Dns
• Atm
• Network Architecture