Lou Berger

About Lou Berger

Senior IT professional with extensive experience in Product Life-cycle Management,…

Experience

1. Vice President, Service & Solution Management, Pointnext Technology Services, Hewlett Packard Enterp

   Hewlett Packard Enterprise

   Apr 2010 — Present

   Global responsibilities for Support and Services Enablement and Readiness for all Hybrid IT products, Pointnext Support and Services Portfolios. Ensure the end-to-end infrastructure, support offerings and solutions are in place to execute delivery and support excellence. • Portfolio Life-cycle management of all support and service offers including pricing, EOL management and infrastructure to enable and sustain offers. • Portfolio management of Hybrid IT Support Core Services Portfolios, Lifetime Event Services. A & PS Services. • Management of the HP Intellectual Capital Management program. ICM program includes definition of ICM policies, interlocks with all product divisions, IT roadmap to enable ICM infrastructure and reporting as well as Third Party Maintainer program a competitive WW sales program. • Lead R&D organization responsible for Digital Customer Experience; all Support Portals, Knowledge Management • During this period Managed Learning Development transforming and optimizing organization. • Pointnext management all Hybrid IT M&A and separation programs.

Education

• Brooklyn College

  B.A, English

Skills

• Strategic Partnerships
• Itil
• Program Management
• Brocade
• Enterprise Software
• Business Continuity
• Go-to-Market Strategy
• Strategy
• Professional Services
• San
• Product Management
• Integration
• Business Alliances
• Data Center
• Cross-Functional Team Leadership
• Pre-Sales
• Storage
• Infrastructure
• Sales Enablement
• Vendor Management
• Process Engineering