Lottie Holtom
Customer Operations Manager @Zzoomm
Signup · Get unlimited contacts
WORK HISTORY
Customer Operations Manager @Zzoomm
EDUCATION
Axelos
ITIL 4 - Foundation, Information Technology
Course Central
Leadership & Management
Course Central
Customer Care Excellence
Course Central
Team Leadership, CPD Accredited
Raise the Bar Apprentiship
Women in Management Level 5, Management and Leadership
ABOUT LOTTIE HOLTOM
A results-driven Customer Service and Commercial Manager with extensive experience in leading high-performing teams, optimizing customer satisfaction, and driving operational excellence within fast-paced, dynamic environments. Recognized for building effective customer service frameworks, implementing innovative solutions, and enhancing cross-departmental collaboration to consistently achieve and exceed key performance indicators (KPIs) including CSAT, SLA compliance, and first-time resolution (FTR).Skilled in utilizing advanced CRM and IT systems (Salesforce, ServiceNow, Zendesk, Freshdesk), project management methodologies (ITIL4), and data-driven decision-making to streamline customer experiences and operational workflows. Passionate about fostering a supportive team culture, mentoring future leaders, and proactively identifying opportunities to deliver outstanding commercial results.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.