Lotte Kaniewski

About Lotte Kaniewski

As an empathetic Customer Success Manager, who excels in building meaningful relationships through outstanding communication, leadership, and complex problem-solving. I champion our products, mentor colleagues, and collaborate effectively across the organization. I thrive in fast-paced, data-driven environments and have a passion for creative, positivity led process improvement. I have led the improvement of the team workflow, bringing all the relevant customer data into one platform and reducing our admin time by 50%Exceptional Relationship Building: As a Client Success Manager, I have a proven track record of establishing and nurturing meaningful relationships with clients. My consultative approach allows me to deeply understand their needs and concerns, fostering trust and loyalty. This skill is crucial for retaining clients, reducing churn, and ultimately increasing revenue. I do not only meet but exceed client expectations, leading to long-term partnerships and business growth, increasing ARR up to 200%Strategic Problem-Solving and Advocacy: Beyond relationship building, I bring a strategic mindset to the table. I proactively identify potential issues and opportunities, enabling me to mediate problems before they escalate and capitalize on chances for growth. Additionally, my self-driven advocacy and product championing skills ensure that clients receive the full value of our offerings. I\'m a Client Professional who resolves challenges efficiently but also actively drives the adoption and satisfaction of our products, contributing directly to the company\'s success and bottom line.I excel in implementation and onboarding strategies, creative solutions, dedication to the team and collaborative work. I am confident in consulting and managing the post-sales cycle. I deliver a customer service that goes above and beyond. I thoroughly enjoy, and am an expert at, delivering tailored training sessions, designing and executing presentations and developing client facing communications. I have strong program management skills that allow me to juggle multiple high impact projects at once. And that what I don\'t know yet? I am ready and willing to learn.

Experience

1. Manager, Customer Success

   Reveal

   May 2024 — Present · Chicago, IL, US

   Reveal Data is an eDiscovery platform that offers several solutions to legal professionals.I collaborate with Account Executives to strategic success plans that align customer objectives with company resources, driving long-term value through end-to-end delivery.I manage multiple high-stakes accounts with limited client engagement, achieving success through consistent outreach and tailored follow-up strategies.I utilize data to identify key trends in usage, to optimize product adoption, and to get ahead of potential issues.I serve as a passionate advocate for customers, leading cross-department efforts to resolve challenges and deliver excellent customer service and to promote a customer-centric culture across the organization

Education

• Knox College

  Bachelor of Arts (B.A.), Fine and Studio Arts, Business and Management

  2009 — 2013

• Barlaeus Gymnasium

  High School, Culture and Society

  2002 — 2009

Skills

• Photo Editor
• Social Media Marketing
• Portrait Photography
• Public Speaking
• Digital Photography
• Social Media
• Graphic Design
• Marketing
• Research
• Social Networking
• Psychology
• Indesign
• Photography
• Editing
• Photoshop
• Editorial Photography
• Public Relations
• High-End Retouching