Lotarsha Dillard
Project Manager| Education | Community Outreach | Organization Development| Compliance|
- Role
- Training and Development Specialist at Memphis Area Transit Authority
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Lotarsha Dillard
Highly-Motivated and Purposely Driven Practitioner with a passionate commitment to…
Experience
Training and Development Specialist
Memphis Area Transit Authority
Apr 2025 — Present · Memphis, TN, US
As a Professional Development Trainer for the Memphis Area Transit Authority (MATA), I design, deliver, and evaluate comprehensive training programs that strengthen workforce skills, improve organizational culture, and ensure compliance with industry and safety standards. My role encompasses creating engaging curricula, presentations, and workshops tailored to all levels of staff from frontline bus operators to executive leadership.Key responsibilities include:Training Design & Facilitation: Developing and facilitating courses in customer service, de-escalation, conflict resolution, emotional intelligence, soft skills, leadership, safety compliance, and internal communication.Curriculum Development: Creating facilitator guides, participant workbooks, role-play scenarios, and assessments to support learning objectives.Operational Impact: Implementing professional development initiatives that enhance employee performance, boost morale, and contribute to safe and efficient transit operations.Compliance & Safety Training: Delivering OSHA and TOSHA-compliant programs, including Hazard Communication (HazCom) and Safety Data Sheet (SDS) training, ensuring employees are prepared for inspections and safe workplace practices.Employee Engagement & Support: Providing one-on-one coaching, new hire orientation, and leadership training to promote retention, resilience, and team effectiveness.Strategic Collaboration: Partnering with organizational leaders to align training with MATA’s mission, operational goals, and customer service standards.Through this role, I equip employees with the knowledge, skills, and confidence to succeed in their roles, foster a culture of safety and service excellence, and strengthen MATA’s commitment to delivering reliable, customer-focused public transportation.
Education
Murray State University (MSU)
M.Sci; B.Sci
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