Loryn Zaffle
Regional Sales and Service Specialist @Medical Mutual
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WORK HISTORY
Regional Sales and Service Specialist @Medical Mutual
Cleveland, OH, US
Educate individuals on Medicare Advantage, Medicare Supplement, Part D, and ACA health plan options, tailoring recommendations to their healthcare needs and budget• Conduct one-on-one consultations to assess client eligibility and assist with plan selection and enrollment• Deliver exceptional customer service by addressing questions related to claims, billing, benefits, and policy changes• Support clients during enrollment periods (AEP, SEP, OEP) with renewals, plan transitions, and updated coverage information• Organize and participate in outreach events, seminars, and webinars to educate the public and generate leads• Build and maintain relationships with community organizations, provider networks, and referral partners• Ensure full compliance with CMS, ACA, and company regulations, including proper documentation of scope of appointment and consent-to-contact forms• Stay current on all required certifications, including AHIP and product-specific trainingCollaborate with internal teams (underwriting, customer service, provider relations) to streamline client onboarding and support• Use CRM tools to track sales activity, manage client interactions, and report performance metrics
EDUCATION
Mount Vernon Nazarene University
Bachelor of Arts (B.A.)
Cleveland State University
Exploratory Social Sciences
SKILLS
ABOUT LORYN ZAFFLE
I’m an experienced administrative and operations professional with a strong background in supporting teams, improving processes, and delivering efficient, client-focused service. My career spans healthcare, finance, education, and social services, giving me a well-rounded perspective on organizational operations and team coordination.Currently, I work at Medical Mutual, where I support regional sales efforts and streamline administrative processes to improve productivity. I’m skilled in managing workflows, handling data and reporting, and ensuring smooth day-to-day operations.I’m passionate about creating structure, optimizing systems, and helping teams operate more effectively.Core Skills:• Operations & Office Administration• Process Improvement• Project Coordination• Client & Team Support• Data Management & Reporting• Workflow Optimization
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