Lorrie Johnson
Dedicated Business Professional
- Role
- Customer Success Specialist at Down Payment Resource
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Lorrie Johnson
MY EXPERIENCE: Payment Operations and extensive sales and knowledge of Payment…
Experience
Customer Success Specialist
Jan 2024 — Present
Monitor multi-channel inbound support inquiries and resolve or escalate as needed. Provide in-depth support for Down Payment Connect for individual loan officer and real estate prospects and customers. Provision enterprise access for new trial prospects and new customers. Assist with customer usage monitoring monthly to help identify integration or adoption issues and resolution needs, as well as customer successes that warrant promotion. Track and maintain customer records, call notes and follow up tasks in HubSpot. Maintain relevant HubSpot records and coordinate drafting and delivery of monthly program update emails to DPA providers in partnership with Operations team.
Education
Regis University
Business Adminstration, Marketing
Skills
- Business-to-Business (B2b)
- Pricing
- Sales
- Salesforce.com
- Debit Cards
- Payment Card Processing
- Product Management
- Merchant Services
- Account Management
- B2b
- Relationship Management
- Management
- Strategic Partnerships
- Direct Sales
- Networking
- Budgets
- Competitive Analysis
- Sales Process
- Selling
- Start-Ups
- P&L Management
- Customer Relationship Management (Crm)
- Sales Management
- Crm
- Fun
- Team Management
- Cold Calling
- Sales Presentations
- Solution Selling
- E-Commerce
- Budgeting
- Marketing
- Product Development
- Sourcing
- Lead Generation
- Business Development
- Call Centers
- Credit Cards
- Training
- Electronic Payments
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.