Lorraine Shepherd
Director, Engagement Center Operations Suppot @Envera Health
Richmond, VA, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Jan 2019 — Present
Director, Engagement Center Operations Suppot @Envera Health
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Richmond, VA, US
EDUCATION
N/A
Southern Regional High School
High School
SKILLS
Problem Resolution+OffshoringTeam ManagementAvaya TechnologiesTelecommunicationsBusiness Process Outsourcing (Bpo)Customer Relationship ManagementTelemarketingBusiness Process ImprovementInbound MarketingLeadershipProgram ManagementOutsourcingAccount ManagementActive DirectoryOperations ManagementWorkforce ManagementCustomer RetentionCustomer ServiceContact CentersVendor ManagementProject ImplementationPerformance ManagementCrmCall CenterProject ManagementCustomer SatisfactionCustomer Relationship Management (Crm)BpoProcess ImprovementCustomer ExperienceCall CentersBusiness DevelopmentService DeliveryAvaya
ABOUT LORRAINE SHEPHERD
Strategic client-centric, results-driven, customer service and contact center management…
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