Lorraine Pruneda
Workforce Senior Manager at North Texas Tollway Authority
- Role
- Workforce Senior Manager at North Texas Tollway Authority
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Lorraine Pruneda
Experienced Manager with a passion for helping people succeed. Skilled in Operations Management, Customer Satisfaction, Excel, Leadership and Training. Strong professional with a B.B.A focused in International Business Administration in Spanish from The University of Texas at Arlington.
Experience
Workforce Senior Manager
Sep 2025 — Present · Plano, TX, US
Experienced Workforce Senior Manager overseeing both Workforce Management and Quality Assurance functions. Responsible for driving operational efficiency through effective forecasting, scheduling, and real-time management, while ensuring high service quality through strong QA frameworks. Skilled in leading cross-functional teams, optimizing performance, and aligning people strategies with business goals.
Education
The University of Texas at Arlington
Bachelors of Business Administration
Skills
- Emergency Management
- Customer Service
- Fire Alarm
- Leadership
- Microsoft Excel
- Access Control
- Sales
- Security Management
- Call Centers
- Operations Management
- Outlook
- Training
- Customer Satisfaction
- Management
- Time Management
- Alarm Systems
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