Lorraine Mascarenhas
Reservations Manager @Escapade Silverstone
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WORK HISTORY
Reservations Manager @Escapade Silverstone
Silverstone, GB
EDUCATION
St.Marys Girls High School
Bachelor of Commerce (B.Com.)
SKILLS
ABOUT LORRAINE MASCARENHAS
As a dynamic professional with a strong background in hospitality management, I am passionate about driving growth, optimizing revenue, and fostering meaningful client relationships. With over a decade of experience across leading brands such as Hilton, Marriott, and Horwood House Hotel, I specialize in revenue management, strategic planning, and team leadership.Known for my proactive approach, I excel at aligning sales and marketing strategies with commercial goals to maximize profitability and customer satisfaction. My expertise spans managing high-profile clients, implementing pricing strategies, and leveraging data-driven insights to deliver measurable results. A natural team builder and mentor, I thrive on developing talent and creating a collaborative work environment.Key accomplishments include:Successfully repositioning a £6.5 million refurbished hotel to achieve revenue and occupancy goals.Managing diverse teams and driving organizational success through leadership and innovative problem-solving.Expertise in industry-standard tools such as OnQ, Delphi, Reslynx, and Opera, ensuring operational efficiency.With a Postgraduate Diploma in Hospitality Management and certifications in leadership development and training, I am committed to continuous growth and delivering excellence in every project. Let’s connect to explore opportunities and share insights in the ever-evolving world of hospitality and business.
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