Lorraine Chai
Product Designer Ii, Consultant @Avanade
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WORK HISTORY
Product Designer Ii, Consultant @Avanade
Toronto, ON, CA
Working as a UX/ Product Designer as demonstrated by: •Strategizing with clients\' UX team in conceptualizing recommendations and solutions based on business requirements and user needs •Creating and facilitating design thinking workshops for collaboration with stakeholders and UX team to practice human-centered design principles •Collaborating with clients\' product teams and stakeholders in prioritizing features and planning stages for the roadmap and delivery schedule •Translating business goals, user needs, and technical constraints to produce thoughtful designs•Teaching introductory design thinking workshops to software engineers, business analysts, product managers, and senior leadership teams to enhance collaboration across all tech disciplines • Producing deliverables that include: ux research reports, user flows, user personas, journey maps, wireframes, and interactive prototypes
EDUCATION
General Assembly Canada
User Experience Design Immersive
Ted Rogers School of Management - Toronto Metropolitan University
Bachelor of Commerce - BCom, Hospitality and Tourism Management
Coto Japanese Academy
Japanese
SKILLS
ABOUT LORRAINE CHAI
Curious and open-minded Product Designer with 5+ years of experience designing digital products across the enterprise sector of financial services, CRM platforms, and employee experiences. I began my career working at Japanese companies in tourism to better understand lived experiences that were different from my own. Spending over four years immersed in Japanese work culture shaped my global perspective and continues to inform how I design for diverse users.As a Senior Product Designer, I navigate complex systems and design end-to-end experiences across enterprise industries. Some of my accomplishments include: Designed onboarding flows in the financial services to promote growth-related features Improved internal tools in highly regulated industries Worked with complex workflows and designed frameworks that were scalable across the different ecosystems in financial servicesIf my skills align with your team, open to chat about senior product design opportunities where I can contribute to complex, user-centered systems.
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