Lorne Hopkins
Working in Tech Adoption and Administration
- Role
- Product Manager Project Manager Sr Instructional Designer Facilitator at American Express
- Location
- Tempe, AZ, US
- LinkedIn followers
- 500 followers
About Lorne Hopkins
Senior Training & Quality Manager with 10+ years helping teams exceed client expectations in BPO and direct environments.Key wins:• Led training programs that improved new hire retention across multiple client portfolios• Managed quality standards and productivity goals for cross-functional teams• Facilitated client meetings and calibration sessions for annual contract renewals• Delivered company-wide training on compliance, security, and product updates• Launched new products and divisions from ideation to executionCore skills: Team development • Quality management • Instructional design • Client relations • Performance coaching • BPO operationsCurrently seeking: Training Manager, Quality Assurance, or Instructional Design leadership roles where I can build high-performing teams and impactful materials.Let\'s connect: L•••••••@Gmail.com | Open to Phoenix and remote opportunities
Experience
Product Manager Project Manager Sr Instructional Designer Facilitator
Mar 2023 — Present · US
Education
University of Arizona
Bachelor of Arts (B.A.), Social and Behavioral Science / Communication
1999 — 2004
South Mountain Community College
Computer Science
2008 — 2009
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