Lorne Currie
Senior Manager - Aws & Amazon Connect Technical Lead @PwC
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WORK HISTORY
Senior Manager - Aws & Amazon Connect Technical Lead @PwC
Birmingham, GB
As the Technical Lead for AWS and Amazon Connect within PwC’s Customer Led Transformation team, I shape and deliver scalable, secure, and modern cloud-native solutions across contact centre and customer experience transformation programmes- Lead end-to-end architecture for complex Amazon Connect platforms, integrating with AI/ML services, CRMs, and knowledge bases to enhance customer outcomes and agent efficiency- Architect solutions across the full AWS ecosystem—including Serverless (Lambda, Step Functions), DevOps (CodePipeline, CDK), SysOps (CloudWatch, Systems Manager), and VPC networking (Transit Gateway, PrivateLink)—ensuring reliability, security, and performance at scale- Design and implement reusable frameworks to accelerate Amazon Connect deployments, enabling consistency, scalability, and operational simplicity across multiple client engagements- Support strategic bids and proposals, translating complex requirements into robust, cost-optimised AWS architectures and contributing to PwC’s cloud consulting growth- Mentor engineers and architects, fostering technical excellence and encouraging innovation across disciplines including contact centre AI, infrastructure automation, and observability- Engage directly with CxOs and client stakeholders, aligning technology with strategic objectives in high-stakes, regulated environments.I bring a deep understanding of AWS architecture and the ability to bridge technical depth with business value—delivering secure, well-governed, and future-ready cloud solutions.
EDUCATION
University of South Africa/Universiteit van Suid-Afrika
BSC, Information Systems Specializing in IS Management
SKILLS
ABOUT LORNE CURRIE
I\'m an experienced AWS Solutions Architect with a passion for designing scalable, secure, and serverless architectures that solve real business problems. Over the past decade, I’ve led the design and delivery of cloud-native platforms across industries—from high-volume contact centres using Amazon Connect to AI-powered applications built with Bedrock, Lambda, and OpenSearch.I’ve worked end-to-end: from early discovery and technical design through to hands-on implementation, optimisation, and stakeholder engagement. At PwC and previously at CX Studio, I’ve helped organisations adopt AWS best practices, implement the Well-Architected Framework, and drive cloud transformation at scale.Whether it’s enabling RAG use cases, integrating with Salesforce and Dynamics, or re-architecting legacy systems into event-driven AWS solutions—I bring a blend of practical expertise, strong communication, and a track record of delivery.
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