Lorna N.
Servicenow Cmdb Analyst @VF Corporation
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WORK HISTORY
Servicenow Cmdb Analyst @VF Corporation
US
United States
EDUCATION
University of Connecticut
Bachelor's degree
ABOUT LORNA N.
I am a ServiceNow Developer with over 5 years of experience designing, developing, and optimizing enterprise ServiceNow solutions. My expertise spans ITSM, CMDB, ITOM Discovery, Service Portal, and GRC/Compliance, with a proven track record of delivering scalable workflows, automations, and integrations that drive measurable business outcomes.Throughout my career, I’ve partnered with enterprise teams to:Implement Incident, Change, and Problem Management aligned with ITIL best practices.Lead CMDB data management and ITOM Discovery initiatives, ensuring accuracy, de-duplication, and reconciliation across complex environments.Build and brand Service Portals and Catalogs to improve user experience and streamline request fulfillment.Configure custom ACLs, compliance scorecards, and audit-ready reporting to strengthen governance and risk visibility.Integrate ServiceNow with external systems using REST/SOAP APIs, MID Server, and Flow Designer for seamless data exchange.I also leverage Generative AI tools for automation, and visualization bridging modern AI with enterprise ServiceNow practices.Key Strengths: ServiceNow Platform Development, CMDB Optimization, ITOM Discovery, Automated Workflows, Service Portal Branding, GRC/Compliance, AI-driven innovation, and cross-team collaboration.My goal is to continue helping organizations transform their IT service delivery and governance processes with scalable, innovative, and secure ServiceNow solutions.
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