Lorna Glynn

Client Experience Director @Dst Systems

London, GB

Operating in a multi channel customer communications environment this board level position involves not only the responsibility of customer experience across DST UK but also the responsibility of strategic planning, delivery leadership, business development and relationship management.Through listening to the requirements of our client base I have been able to create the DST Client Experience Charter, Governance Policy and DST Customer Communication Focus Group together with growing revenue, retaining clients whilst continually building mutually beneficial working relationships and strategic partnerships.