Lorna Edwards
Customer Engagement Manager (Crm) @Primark
Reading, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2024 — Present
Customer Engagement Manager (Crm) @Primark
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Reading, GB
SKILLS
OutlookCall CentersDigital MarketingCopy WritingSocial NetworkingSocial Media MarketingTrainingCustomer SatisfactionBloggingPowerpointMicrosoft ExcelOnline MarketingCoachingData AnalysisCustomer EngagementSocial MediaMember RelationsBuilding RelationshipsPeople SkillsStrategyTeamworkTeam ManagementMicrosoft WordTeam LeadershipCustomer Relationship Management (Crm)Email MarketingCustomer ServiceCustomer ExperienceMarketing CommunicationsPerformance ManagementCrmEmployee TrainingMarketing StrategyCisco TechnologiesMicrosoft OfficeSalesCommunicationLeadershipAnalysisTeam Building
ABOUT LORNA EDWARDS
The right message, to the right customer, at the right time, via the right channel’ is more than just a mantra, it’s the backbone to how I work; using data and technology to deliver above and beyond what the customer expects and meet business goals. I\'m a digital CRM leader and strategist with over 13 years’ experience implementing customer centric and data driven marketing strategies to drive revenue through omni-channel engagement.
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