Lorna Smith
Chief Operating Officer @Care Ideals
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WORK HISTORY
Chief Operating Officer @Care Ideals
EDUCATION
Swansea University
Bsc
ABOUT LORNA SMITH
As a Care Business Advisor at Care Ideals, I work with care organisations to improve their quality, efficiency, and sustainability. I work with a diverse range of clients, from small local providers to large national charities and providers to identify their needs, challenges, and opportunities, and to design and implement tailored solutions that enhance their performance and impact. My passion for social care stems from my background as a social worker and a senior operations and care manager at Home Instead Senior Care Sheffield & Barnsley, where I led and supported multiple teams in delivering high-quality, person-centered, and compassionate care to older people in their own homes. I developed and maintained strong relationships with stakeholders, including commissioners, regulators, families, and partners, and ensured compliance with all relevant standards and regulations. I also contributed to the growth and development of the business, securing new contracts, expanding the service portfolio, and increasing the client and staff retention rates.
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