Lorna Richards
Senior Technical Specialist @Zurich Canada
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WORK HISTORY
Senior Technical Specialist @Zurich Canada
Waterloo, ON, CA
Manage complex claims losses while streamlining processes to enhance customer experience. • Analyze data to identify trends and areas for improvement, contributing to enhanced claims handling efficiency.
EDUCATION
Carleton University
Bachelor of Arts (B.A.)
SKILLS
ABOUT LORNA RICHARDS
Results-driven insurance professional with over 25 years of expertise in Property & Casualty Insurance. A dynamic leader and strategic problem-solver, adept at driving organizational success through process improvements, data-driven decision-making and cost-effective solutions. Proven ability to build, mentor and lead high-performing claims teams while implementing strategies that enhance customer satisfaction, retention and profitability. Skilled in business analysis, reporting and translating complex data into actionable insights for stakeholders at all levels. A persuasive negotiator and conflict resolution expert with a strong commitment to service excellence and continuous improvement.
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