Lorna Carrasquillo

Senior Director of Premium Services & Hospitality @The Kraft Group & Affiliates

Foxborough (Foxboro), MA, US

Hold strategic responsibility for operational management and infrastructure development of all premium spaces including clubs, luxury suites, full-bar facilities, and VIP areas for Gillette Stadium, catering to a myriad of events such as NFL games, MLS matches, concerts, and over one thousand and four hundred (1400) other annual events.• Drive revenue growth, by directing the operation of premium hospitality spaces that include premium clubs, eighty-seven (87) luxury suites, a multitude of full-bar facilities.• Managed a high-performance workforce of over five hundred (500) personnel including Event Day Staff.• Introduced a strategic multi-year plan that improved operational efficiency.• Cultivated and maintained strategic partnerships with key stakeholders, including Patriots NFL, Revolution MLS, and various TV networks, leading to increased collaboration, event opportunities, and positive brand exposure.• Led a team of fifteen plus (15+) leaders to achieve departmental goals and objectives, resulting in improved guest experiences, enhanced policy adherence, and employee satisfaction reflected in positive employee morale and performance. • Spearhead strategic initiatives for daily operations, prioritizing talent acquisition, training, and the development of high-performance teams dedicated to delivering unparalleled experiences for all guests and associates.• Orchestrated the development and implementation of transformative SOPs, bolstering operational efficiency and cultivating a more equitable workplace culture at a strategic level.• Ensure adherence to the highest standards of operational excellence by complying with all relevant federal, state, local, and company regulations.• Compile and analyze insightful reports and monthly projections, maintaining rigorous control systems, inventory management, and payroll procedures.