Lorna Burrows
Professional Services Manager @Atos
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WORK HISTORY
Professional Services Manager @Atos
Edinburgh, GB
Cloudreach is now part of the Atos family, as we continue to be Cloud industry leaders!As part of the AWS Practice, I currently manage a team of 29 AWS Engineers and Architects based across the UK and the Netherlands, and am responsible for their career management, coaching, mentoring, demand planning and service readiness.In my time within this position, I have gained experience across all aspects of the role, including- Performance reviews - Promotions & Pay Reviews- Acquisition/Integration Activities- Managing long-term absences- Employee off & onboarding - Objectives & KPI’s- Consultations on contractual changes - Change management - Interviewing & hiring- System migrations & process changes - Employee engagement initiatives I\'m also leading various change and improvement workstreams for my Business Line and the UK and Ireland wide communities including- Standard & engaging Employee Onboarding process - Buddying system for New Joiners, Returners & Acquisitions - 360 Feedback process for employees - Partnering with the Tech For Good Alliance for skilled Volunteering - L&D Budgeting & Planning - Line Manager Best Practices I am involved in various ERG\'s and committees within Eviden, including Wellbeing at Work; Edinburgh Culture & Social Committee; and I am Co-Chair for both the New Starters & Returners Committee, and the Line Manager Community. I am a Trained Mental Health First Aider. Key Achievements- Received highest score of Excelling in both 2023 and 2024 performance reviews - Awarded Runner-up for ‘Eviden NEAP Leader of the Year’ Award in 2023- Received ‘Cloud Star’ award in Q1 & Q2 of 2024- Implemented formal Peer Review Feedback system for OneCloud - Took over running of Tekkie Tea, monthly knowledge sharing community
EDUCATION
University of Strathclyde
International Business with Marketing, International Business
Curtin University
Bachelor’s Degree, International Business
SKILLS
ABOUT LORNA BURROWS
As a Professional Services Manager at Eviden, the world\'s leading independent multi-cloud services company, I lead a growing technical team that delivers exceptional value for our customers. I have more than eight years of experience in the technology sector, with a strong background in talent acquisition, process improvement, and diversity, equity, and inclusion.I am passionate about empowering my team to achieve their career goals, by providing coaching, mentoring, and service readiness. I am also involved in various change and improvement workstreams, such as reviewing our interview processes and building an in-house interviewer training program. I hold an AWS Practitioner certification and I am currently studying for my Professional Scrum Master PSM1 certification. I am an active member of various UK organisations and ERG\'s that promote diversity and inclusion in technology, such as STEMAspire, Scotland Women in Technology, and Wonder Women. I am also a trained Mental Health First Aider and a mentor for STEM Aspire.My main areas of focus in my career are around employee satisfaction from interview and onboarding through to retention; and mapping career growth.I am very interested intalking about Advisory and Non-Executive Oppoortunities.
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