Lori Wakeland-Duff
Customer Success Strategist | Passionate for SaaS & AI Solutions | Partner for C-Suite | Work-Smarter-Always | Integration Enabler | Driving Growth and Success
- Role
- Enterprise Customer Success Manager at Ever.Ag
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Lori Wakeland-Duff
As an Enterprise Customer Success Manager at Ever.Ag, I specialize in managing enterprise…
Experience
Enterprise Customer Success Manager
Nov 2019 — Present · Frisco, TX, US
Responsible for retention and expansion of $32M+ revenue across strategic enterprise accounts-> Responsible for presenting value to C-suite and beyond ensuring that decision-makers see a strong ROI statement brought by the solutions implemented-> Providing senior-level leadership leveraging 25 years of technology experience in Fortune 500 companies to upskill team members raising the effectiveness of the small customer success team-> Responsible for proactively advocating for the customer in a pragmatically, working through product management to drive customer-focused enhancements, customizations or process-adaptions-> Driving expansion of industry penetration through upselling into the whitespace of existing customers. This includes expanding existing contracts, upselling into the renewal process, one-off special contracts and post-sale service revenues-> Providing senior-level leadership using 25 years of direct, hands-on technology experience in Fortune 500 companies to help non-tech-educated team members to raise their level of knowledge-> Creatively offering solutions and new features for existing product lines which are aligned with customer needs and wants-> Managing and executing enterprise customer success feedback surveys, using metrics, data analytics, KPIs-> Coordinating cross-organizationally to improve the customer journey to drive retention by increasing adoption and value-driven processes.
Education
University of North Texas
Bachelor's degree
Skills
- Strategic Consulting
- IT Strategy
- Technology Planning
- Technology Implementation
- Cloud Security
- Cloud Transitioning
- Security Audits
- Web Hosting
- Web Applications
- Technology Evaluation
- Mobile Technology
- Technology Audit
- Cloud Computing
- Marathon
- Mountain Bike
- Data Center
- Competitive Analysis
- Information Technology
- Saas
- Management Consulting
- Disaster Recovery
- Crm
- Product Development
- Enterprise Software
- System Deployment
- E-Commerce
- Sales Operations
- Professional Services
- Security
- Management
- Auditing
- Virtualization
- Integration
- Software Development
- Vendor Management
- Enterprise Architecture
- Managed Services
- Business Analysis
- Sharepoint
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