Lori R Brown
Senior Project Manager and Quality Lead at Pearson
- Role
- Senior Project Manager and Client Services Quality Lead at Pearson
- Location
- Milan, IL, US
- LinkedIn followers
- 500 followers
About Lori R Brown
A proven Leader, Manager and Project Management Professional (PMP) with 25 years…
Experience
Senior Project Manager and Client Services Quality Lead
Jun 2015 — Present · Iowa City, IA, US
Senior Project Manager on the ACCUPLACER Program team. Responsible for defining project scope, managing multiple projects, documenting business requirements and facilitating process redesign. Manage and track cross-functional teams in the execution of the project, Develop and maintain work plans appropriate for the scope and complexity of each project. Facilitate redesign of business processes to enhance efficiency and quality. Provide positive leadership toward successful delivery. Register and analyze project risks and develop mitigation plans with the project team. Provide operational and customer support for the ACCUPLACER Program and Quality support for the SAT Program teams. As a Quality Lead for Client Services, review documentation, track, update and close incidents through resolution for Client Services Programs. Conduct Root Cause Analysis when appropriate and evaluate the results of the implementation of corrective actions.
Education
St. Ambrose University
Doctor of Business Administration, Business Administration
2017 — 2022
Black Hawk College
AA, Liberal Arts/ Computer Programming
Marycrest College
BA, Computer Science/Business Administration
1983 — 1989
St. Ambrose University
MSITM, Masters of Science Information Technology Management
2005 — 2010
Skills
- Analysis
- Pmp
- Leadership
- Stakeholder Management
- Team Leadership
- Erp
- Management
- Team Building
- Program Management
- Budgets
- Sharepoint Designer
- Total Quality Management (Tqm)
- Service Operations
- Operations Management
- Project Planning
- Leadership Development
- Process Improvement
- Technical Support
- Business Analysis
- Project Management
- Software Development
- Event Planning
- Business Process Improvement
- Customer Service
- Data Analysis
- Time Management
- Vendor Management
- Databases
- Networking
- Ms Project
- Access
- Cross-Functional Team Leadership
- Integration
- Troubleshooting
- System Administration
- Microsoft Project
- Visio
- Software Documentation
- Corporate Training
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