Lori Madden

About Lori Madden

Over a decade of experience in training and learning development. I am a super teachable Ninja learner and trainer, and I am passionate about empowering individuals and teams to achieve their learning goals. 🦉 I have a proven track record of designing and delivering impactful training programs that optimize team performance and enhance user proficiency. In my most recent role, the development of customer relationship management (CRM) training initiatives successfully increased platform usage by 30%. 🤓 I facilitated over 320 on-demand training sessions for users, alongside a weekly training cadence for users across North America and Latin / South America. 🦋 Customer relationship management and operational efficiency were improved through my creation of 150+ CRM training resources and job aids.🤖 Certified Trainer/Seminar Leader with Fred Pryor Seminars, where I was selected as 1 of 25 from a competitive pool of over to lead adult grammar seminars, receiving an overall customer rating score of 9.6 out of 10. In my role as a Quality Manager, I authored a complete ISO 9001 quality system documentation library, which played a pivotal role in securing a significant business partnership and significantly increasing annual sales.🧐 Looking ahead, I seek to continue leveraging my expertise in training and development to help others succeed. My goal is to lead training programs that not only enhance individual skills but also align with business objectives.Knowledge is power, and I believe that the truly educated never stop learning.Contact me at L••••••••@gmail.com

Experience

1. Na Sales Operations Specialist

   Rockwell Automation

   Jun 2025 — Present

   Re-engaged by Rockwell Automation to provide support to NA sellers, allowing them to optimize their time with customers and reduce the time dedicated to internal tasks. • Collaborate with teams such as Customer Care, GPO, Quality, and CustomerFirst to expedite resolution of critical delivery, service, credits and returns, and quality issues.• Guide sellers through internal processes, tools, and systems such as Salesforce, SAP, and Power BI, supporting pricing agreements, product substitutions, concessions, escalations, and complaint coordination to streamline operations, provide prompt customer assistance, and improve sellers’ job satisfaction. • Coordinate Tech Support escalation on complex customer issues.

Education

• York Technical College

  Associate of Science - AS

• Dale Carnegie Training

  Business Leadership