Lori Harris

About Lori Harris

Is your company struggling with a complex business challenge? I help companies find innovative solutions to address performance issues, improve processes, and find alternative revenue generating ideas. I thrive in a challenge. Got a problem that needs solving? Is your team stuck with the \"this is the way we\'ve always done things\" attitude? I am your change manager. I love putting companies and teams in position to generate revenue while concentrating on fixing an under-performing department. I believe in business innovation, customer service as a partnership, and leadership development. I help sales teams secure multi-million dollar accounts. Get this, not only have I secured $100M+ accounts, I converted a creative solution into a sustainable service offering resulting in an additional $40K per install. My Specialty? Is looking at dysfunctional enigmas and finding the possibilities. Give me a challenging customer or department and I take it from unhappy to happy. I have improved customer satisfaction ratings by 19%, reduced outstanding issues from weeks to days, and decrease onsite service visits by 27%. Do you have a strategic vision but need help with design and management? I am your \"person\". I create departments from scratch starting with a single person (me) to a department of six highly functional areas.(Pres-sales IT consultation, Logistics, Implementation and Installation teams, Call Center, Service and Customer Training, and Escalated and Technical Support) People tell me that I am a risk-taker with an adept for getting things done without leaving dead bodies behind.\"Lori is an assertive, clear communicator, and leads with diplomacy. When she speaks, others listen carefully. She says the thing everyone else thinks, but is afraid to say.\" Julie Bondy Roberts Healthcare, Software, Technology, and IT are my focus. If you value a transformation leader, I am open to discuss the opportunities. Let\'s connect at l•••••••@outlook.com

Experience

1. Senior IT Contractor with Avid Technology Services

   Ncr Corporation

   Mar 2016 — Present · Indianapolis, IN, US

   Provide IT technical installation, maintenance, and support services to organizations such as the Indianapolis Zoo, Dunkin Donuts, AMC theaters, Wendy’s, and major restaurants throughout Indiana.Responsible for advanced customer service and support to major restaurants and entertaining facilities in Indianapolis and surrounding areas. Provide expertise in POS systems, servers and computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and problem-solving IT and networking issues while minimizing customer stress levels.

Education

• Indiana Wesleyan University

  MBA

  1999 — 2002

• Austin Peay State University

  BS

  1983 — 1987

• ITT Technical Institute

  BS-EET

  1989 — 1991