Lori Lutz Kerrigan

Senior Customer Success Manager | Strategic Advisor, Global Relationships

Role: Flexera
Location: Austin, TX, US
LinkedIn followers: 500 followers

About Lori Lutz Kerrigan

As a Senior Customer Success Manager, I work with global enterprise customers to provide strategic guidance and create long-term value. I focus on aligning with customer objectives, ensuring our approach supports their vision and delivers impactful outcomes. I advocate for the customer’s voice by integrating their feedback into our processes for consistent, value-driven results. To boost customer satisfaction and loyalty, I collaborate with cross-functional teams, analyze adoption metrics, track KPIs, and implement risk mitigation strategies. Committed to teamwork, I aim to make a positive impact and contribute to sustainable growth, helping customers achieve their immediate goals and long-term success.

Experience

Flexera
Jan 2022 — Present · Austin, TX, US
Strategic Advisor dedicated to an Enterprise book of business (Global relationships)- Responsible for building partnerships and providing long-term value as dictated by the customer’s strategic initiatives leveraging success plans and customer journey playbooks.(GainSight)- Act as cross functional internal team member, and advocate to internalize the voice of the customer to ensure a consistent and strong customer message is embedded in Snow’s processes- Creatively analyze and drive adoption metrics and usage to enable TTV (time to value)- Drive detailed scorecard measurements and NPS statistics- Monitor and achieve company KPIs, renewals (ARR), monthly usage and mitigation of risk- Identify customer advocates to act as marketing partners through case studies, speaking opportunities, and future references.

Education

Stephen F. Austin State University
BS, Major: Marketing; Minor:Advertising

Skills

Copywriting
Digital Strategy
Integrated Marketing
New Media
Email Marketing
Digital Media
Customer Insight
Advertising
Lead Generation
Marketing
Online Marketing
Leadership
Social Media Marketing
Business Development
Digital Marketing
Online Advertising
Media Planning
New Business Development
Strategic Partnerships
E-Commerce
Marketing Research
Social Media
Public Relations
Brand Management
Content Strategy
Crm
Marketing Strategy
Revenue & Profit Growth
Mobile Marketing
Direct Mail
Sem

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