Lori Inuzuka
Retired
- Role
- Vice President, Operations at Northwest Administrators, Inc
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Lori Inuzuka
VP Operations, Customer Service and Client ServiceI am obsessed with the customer! As a Customer Service leader I look to create the best experience across the customers\' entire journey. This involves designing processes and technology that are integrated and seamless across service channels. I draw insights from customer interactions and feedback along with best practices to create improvement strategies. Of course none of that would be effective without developing a strong team of leaders and front line associates! I have over 20 years of progressive leadership in Customer Service, Service Delivery and Operations. I am recognized for creating a high performance culture, driving results through global, cross functional teams, effectively working in a matrix environment, a willingness to take a risk, and inspiring the constant evolution and improvement in teams and processes. As a Client Services Delivery executive, I am successful in expanding client portfolios through service performance, value creation, and solution optimization. I supported Fortune 100 technology and retail executives for 6 years where I demonstrated a ROI on the solutions and services they purchased. The key factors of my success are building strong relationships and helping clients achieve their business objectives.
Experience
Vice President, Operations
Apr 2018 — Present · Seattle, WA, US
Education
University of Southern California
Bachelor of Science, Business Administration
Skills
- Salesforce.com
- Client Engagement
- Employee Engagement
- Workforce Management
- Analytics
- Retail
- B2b
- Relationship Management
- Outsourcing
- P&L Management
- Management
- Enterprise Software
- Service Delivery
- Technical Support
- Program Management
- Client Services
- Client Services/Mgmt
- Call Center
- Vendor Management
- Strategic Planning
- Strategic Partnerships
- Business Development
- Call Centers
- Process Improvement
- Customer Experience
- Team Leadership
- Sales Operations
- Customer Retention
- Crm
- Sales
- Strategy
- E-Commerce
- Bpo
- Customer Satisfaction
- Executive Management
- Operations Management
- Coaching
- Leadership
- Cross-Functional Team Leadership
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