Lorie McIntosh-Yeager

About Lorie McIntosh-Yeager

As a passionate leader, I help develop people and strategies that drive business goals…

Experience

1. Senior Manager

   Apple

   Feb 2008 — Present · Seattle, WA, US

   At Apple Inc, we are continually reimagining what’s possible to help us all do what we love in new ways.As a Senior Manager, I have led the daily sales operations for 3 retail locations in Pacific Northwest, currently overseeing the sales team for a store with 10 managers and 160 employees. Seattle, WA | 5/2012 – Present; Tukwila, WA | 5/2011– 5/2012; Bellevue, WA | 2/2008– 5/2011• Achieve quarterly sales growth up to 30-40% YOY, exceeding sales goals consistently at each location • Improve customer experience within all product categories through surveys, feedback, and strategic operational changes• Facilitate comprehensive training and development workshops for 150+ people, including train-the-trainers sessions. Host weekly training calls and monthly/quarterly meetings with other stores to conduct post-learning evaluations and identify improvement opportunities• Oversee and optimize success of multiple lines of business including sales, customer support and Apple @ Work, creating custom stores and significantly improving customer experience and productivity• Lead flagship training for University Village, Seattle WA for new store opening in 2018

Skills

• Planograms
• Big Box
• Merchandising
• Store Management
• Ipod
• Pos
• Keynote
• Retail Sales
• Customer Retention
• P&L Management
• Iphone
• Ios
• Driving Results
• Leadership
• Action Oriented
• Loss Prevention
• Retail
• Os X
• Customer Experience
• Mac Os X Server
• Merchandise Planning
• P&L
• Employee Training
• Mac
• Employee Recognition
• Aperture
• Visual Merchandising
• Store Operations
• Iwork
• Customer Satisfaction
• Apple Aperture
• Apple Certified
• Consumer Electronics
• Iphoto
• Profit
• Iphone Support
• Inventory Control
• Itunes
• Situational Leadership
• Ilife