Lorie Ramirez

About Lorie Ramirez

Over 30 years proven experience delivering IT services within Texas State Government; specializing in Enterprise Data Center and Cloud Operations, Information Resource Management, Program and Project Management, Vendor Management, ITIL Service Management, and Infrastructure Operations, with a strong focus on customer experience.

Experience

1. Sr Customer Solutions Manager

   Amazon Web Services (AWS)

   Oct 2021 — Present · Austin, TX, US

   Serves as a technical and business cloud strategic program manager assisting State and Local Government customers transition into the cloud in the most efficient and effective way possible. As a Sr. Customer Solutions Manager, I provide customer advocacy, program oversight of large migration projects, and assist with service adoption and cloud readiness; while ensuing our customers\' current and future needs are well understood and successfully achieved.

Education

• Southwest School of Electronics

  AA, Electronic Technology

  1989 — 1991

• St.Edward's University

  BA, Computer Information Science

  1998 — 2007

Skills

• Disaster Recovery
• Databases
• Customer Relations
• Itil
• Sql
• Linux
• Information Security
• Operations Management
• Program Management
• IT Operations
• Information Resources Management
• Database Administration
• Vendor Management
• Vmware
• Government
• Business Analysis
• Systems Analysis
• Business Process Improvement
• Security
• Data Center
• Customer Service
• Change Management
• Integration
• Application Development
• Network Analysis
• Gps
• Customer Relationship Management (Crm)
• Inventory Management
• Software Development
• Process Improvement
• Project Management
• Gis Applications