Lori Rodriguez

About Lori Rodriguez

Over 20 years experience in Leadership, Sales, Customer Care, Marketing and Training.…

Experience

1. Senior Account Manager

   TDS Telecommunications LLC

   Jan 2018 — Present · Oklahoma City, OK, US

   President\'s Club winner 2022 and 2024. 1st Place President\'s Club winner 2019, first time eligible. • Responsible for the overall care, growth and retention of a commercial customer base (book of business) in assigned territory. Grow TDS revenues, increase product penetration and improve overall profitability by finding and creating opportunities for higher-end IP applications and CPE solutions.• Consistently meet or exceed the sales and revenue growth goals for services and business systems. Make regular contact with existing account base, including proactive customer contact calls and/or personal visits to uncover sales opportunities. Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision. Actively manage existing base to ensure we retain and grow these accounts in the future. Provide education on the industry, technology and TDS products and services.• Monitor contract expiration dates and take a proactive role in contract renewals. Manage retention of the customer base.• Take the lead role and manage customer relationship with named accounts. Handle MACD (moves, adds, changes, deletes) for named accounts and negotiate customer credits, if needed. Maintain and update current book of business through BSR program.• Pursue new sales by acquiring accounts, key customers and other opportunities including win-backs in ILEC territory and new accounts in adjacent approved territory. Identify targets, prospect, set appointments, conduct NAM, provide demo as needed, propose and close the business. Work cooperatively with Account Managers to sell managedIP and business systems.• Keep abreast of new business in the area in order to be able to add to the footprint and provide market-relevant business solutions based on local trends.• Develop annual tactical customer growth and retention plan to meet quarterly and annual goals. Craft and implement personal action plan. Report activity and monitor progress regularly.

Education

• University of Central Oklahoma - College of Business Administration

  Bachelor of Business Administration (B.B.A.)

Skills

• Sales Operations
• Customer Retention
• Store Operations
• Training
• Customer Satisfaction
• Wireless
• P&L Management
• Indirect Channel Sales
• Quotas
• Budgets
• Sales Process
• Sales
• Vendor Management
• Customer Engagement
• Strategic Partnerships
• Lte
• Cdma
• Direct Sales
• Forecasting
• Cold Calling
• Hiring
• Go-to-Market Strategy
• Customer Experience
• Selling
• Mobile Communications
• Account Management
• Solution Selling
• Call Centers
• Negotiation
• Sales Management
• Product Management
• Cellular Communications
• Product Marketing
• 4g
• Program Management
• Merchandising
• Mobile Devices
• Instructor-Led Training
• Mobile Technology
• Leadership