Lori Childers

About Lori Childers

I\'ve had a full career, starting with IT at CP Rail followed by EDS, then moving into business management consulting with Celerant Consulting (later acquired by Hitachi Consulting), then proposal management (responding to RFPs), and most recently market research with the Verde Group. I was born and raised in Canada but met an America and now call North Carolina my home. After 8 years working in market research with a wonderful company, I\'ve decided to prioritize my health and family to this precious time we have on earth. I cherish my morning walks, travel with my husband and exploring new countries/food/wine with him and close friends. Nights and weekends are now spent relaxing at home and not in front of a computer. However, I still want to contribute and add value to this world by working on a part-time/consulting basis. I am. 1) A Customer Experience (CX) Specialist with a passion for driving customer satisfaction and loyalty. With extensive experience managing large-scale CX market research projects for Fortune 100/500 companies across diverse industries, including retail, logistics, agriculture, pharmaceutical/medical equipment, and insurance/finance, I understand how to build a market research strategy to gain valuable insights to improve CX. 2) Skilled at both qualitative and quantitative analyses, allowing me to conduct comprehensive operational assessments of people, processes, and technology within organizations. This holistic approach enables me to identify areas for improvement and recommend targeted solutions to enhance the overall customer journey. 3) Focused on translating data into meaningful and actionable insights. 4) Open to leveraging new technology like AI, data mining, and business collaboration tools to deliver more comprehensive results to customers much faster than traditional methods. 5) Most productive working in collaborative environments with other high achievers that love working together at the highest standards, focused on results for the customer vs. their own recognition. 6) Passionate about staying at the forefront of industry trends. 7) Dedicated to continuous learning and professional development, enabling me to leverage the latest CX strategies and technologies to create meaningful and impactful customer experiences. 8) Crazy about using exactly the right words, the right aesthetics, and creating polished, professional, error-free deliverables. Let\'s connect to explore how my CX expertise can help drive your organization\'s success and the success of your client\'s organizations.

Experience

1. VP, Customer Experience

   Skovinen

   Oct 2023 — Present · Houston, TX, US

   CX subject matter expert (SME) on Skovinen business pursuits and projects, leveraging management and market research consulting with Skovinen’s transformative AI technologies to accelerate and provide more comprehensive results to clients than traditional methods alone. Want to invest your consulting budget to get better results faster than before and for a lower cost AND improve CX for your customers? Reach out to me and the Skovinen team and I can help.

Education

• University of Waterloo

  Bachelor of Mathematics