Lori Aguirre

Purser - International Flight Attendant @Delta Air Lines

Minneapolis, MN, US

Purser – On-Board Leader, Delta One™ Trans-Oceanic MarketsPursers play a key leadership role on Delta One™ flights, overseeing crew performance and ensuring a consistently exceptional customer experience. As leaders on the global stage, Pursers embody the Delta Brand, guiding and inspiring their crew with confidence, while fostering trust and motivation. They are the primary liaison between the cabin crew and flight deck, responsible for both service and safety coordination.Key Responsibilities:Lead the crew to deliver consistent, elevated service across all cabins, in alignment with Delta Service Standards. Create memorable, thoughtful, and personalized experiences for passengers.Foster clear communication with passengers and team members to ensure a safe and courteous flight.Inspire an inclusive, high-performing team, providing recognition and support to motivate crew.Drive service recovery and resolve conflicts when necessary, ensuring smooth operations.Manage on-board documentation and support operational efficiency.Pursers are not just managers, but leaders who set the tone for a seamless, hospitable flight experience, ensuring both crew and customers thrive in a positive, safe environment.

Texas A&M University-Corpus Christi

BA, Psychology

Del Mar College

AA, Psychology