Lori Walker
Service Technician @Hospitality Control Solutions
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WORK HISTORY
Service Technician @Hospitality Control Solutions
Knoxville, TN, US
Installing Point of Sale hardware - Installing and configuring Aloha software - Providing technical support over the phone and onsite - Providing technical support in on-call rotations - weeknights and weekends on your designated week - Providing go-live site start-up services - Delivering onsite customer training - Ensuring the site is 100% fully functional - Responding to customer cases and field inquiries in a timely and effective manner - Ensuring customer satisfaction by maintaining a proactive approach to customers - Learning new products and diagnostic tools - Admin duties including but not limited to, entering time and calls into call tracking system, new installation paperwork packet, and quarterly calls with customers to ensure ongoing satisfaction
EDUCATION
East Tennessee State University
Bachelor of Science - BS, Multi/Interdisciplinary Studies, Graduate
Walters State Community College
Associate of Science - AS, Computer Science, Graduate
Austin Peay State University
Master of Science - MS, Industrial and Organizational Psychology, Graduated
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