Lori Vandyke
Customer Experience leader | Employee Culture Crusader | Quality Advocate | Project Management
- Role
- Customer Service Manager at RRD
- Location
- Oswego, IL, US
- LinkedIn followers
- 500 followers
About Lori Vandyke
Experienced Director of Client Engagement with a proven track record of driving exceptional customer satisfaction and fostering lasting client relationships. Adept at implementing innovative strategies to enhance customer service operations and optimize team performance. Seeking a Customer Service leadership role to leverage my expertise in delivering unparalleled client experiences.
Experience
Customer Service Manager
Oct 2023 — Present · US
Manage day-to-day customer service and sales support operations for print and packaging clients. • Lead, coach, and mentor customer service coordinators to ensure accuracy and on-time delivery. • Serve as the primary escalation point for customer and sales issues. • Partner closely with Sales on pricing, quoting, estimating, and onboarding. • Use ERP and order management systems to manage workflows and improve efficiency. • Drive continuous process improvements to enhance service levels.
Education
Southwestern Illinois College
Elementary Education and Teaching
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