Lori Quarnstrom
Senior Business Analyst for IBM Consulting | Enterprise-Level Business Analysis | IT Solution Delivery
- Role
- Managing Consultant Senior Business Analyst Gbs Digital Platforms Group at IBM
- Location
- Johnstown, CO, US
- LinkedIn followers
- 500 followers
About Lori Quarnstrom
As a business analyst, senior consultant, and long-time Agilist, I have supported software development and implemented solutions that drive transformational change for enterprise-level companies. I implement change management and guide users step-by-step to deliver increased ROI and user adoption of eCommerce and other business solutions.In addition to my hands-on work, I completed my MS in Business Administration and Computer Information Systems and hold industry certifications including:Certified Scrum Product Owner (CSPO)Certified Business Analysis Professional (CBAP)Certified ScrumMaster (CSP)Industry expertise includes: eCommerce | Telecommunications | Airlines | Financial Services | Internet of Things (IoT)| TechnologyAreas of expertise include: Business Analysis | Agile, Scrum, SAFe Methodologies | Functional Design & Prototyping | Training Development & Facilitation | Test Phase Management | SDLC | Documentation | Internal/External Communication | B2B, B2C, B2E eCommerce Site Development | Business/Functional Architecture | Business Process Modeling (BPM)
Experience
Managing Consultant Senior Business Analyst Gbs Digital Platforms Group
Jun 2013 — Present · Boulder, CO, US
About the company: Professional services arm of IBM applying advanced technology and helping enterprise clients design, build, and run businesses.In this role, I drive all aspects of business analysis to implement digital commerce solutions for enterprise clients across industries including heavy equipment, automotive, appliance, and consumer goods. As a senior member of the consulting team, I collaborate with clients to develop the initial proposal, scope of work, and client needs analysis to win new engagements. SELECT ENGAGEMENTS: Websphere eCommerce development: Planned and delivered business and functional requirements for several eCommerce development projects for sites with thousands of users. IoT customer care process redesign for an appliance manufacturer: Drove process analysis to enable the company’s customer service group to access IoT data in real time to diagnose issues and support field repair technicians. Websphere Commerce Management Center application training: Created comprehensive suites of training materials and user manuals, and then trained end users in a variety of industries. eCommerce test phase management: Planned and managed test phases for three eCommerce sites by leading daily defect remediation, reporting, and coordination of test participants (clients, offshore test, and development teams). Agile and Scrum leadership for several engagements: Prepared, trained, and executed Scrum and Agile methodologies for user experience (UX) and development teams, resulting in better communication and successful delivery of solutions.
Education
UC San Diego
Bachelor of Arts - BA, Communications
Colorado State University
Master of Science, Business Administration / Computer Information Systems
University of California, San Diego
Bachelor of Arts - BA, Communications
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