Lori Poullard
AVP at Voya Financial
- Role
- Assistant Vice President at Voya Financial
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Lori Poullard
Strategic and results-oriented executive with 14+ years of progressive leadership in contact center operations, back-office processing, human resources, and enterprise transformation. Expert in managing multimillion-dollar budgets, optimizing performance, and delivering measurable business outcomes. Proven success in reducing attrition by 17.2%, overhauling talent acquisition strategies, and generating $500K+ in cost savings through operational innovation. Committed to delivering exceptional customer experiences by fostering service excellence, empowering frontline teams, and aligning operations with client-centric goals. Experienced in leading cross-functional and offshore teams to drive global consistency and operational excellence.
Experience
Assistant Vice President
Mar 2026 — Present
Education
University of Phoenix
Doctoral of Management in Organization Leadership
University of Arizona
B.S., Family Studies and Human Development
2004 — 2008
Keller Graduate School of Management of DeVry University
MBA, Masters in Business Admin with Concentration in Human Resources
2010 — 2013
Skills
- Team-Oriented
- Team Leadership
- Human Resources
- Organizational Development
- Community Outreach
- Customer Service
- Employee Training
- Time Management
- Quality Assurance
- Process Improvement
- Behavioral Interviewing
- Public Relations
- Call Centers
- Problem Solving
- Operations Management
- Staff Development
- Microsoft Office
- Team Building
- Business Process Improvement
- Change Management
- Training
- Public Speaking
- Teamwork
- Communication
- Career Counseling
- Leadership
- Interviews
- Leadership Development
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