Lori McNamee

Experience

1. Customer Order Associate

   Kimberly-Clark

   Oct 1996 — Present

   Provide daily activation by quickly and accurately eliminating barriers to order fulfillment. Demonstrate a proficiency in all aspects of order administration, order processing, customer service, and communication. Verify business rule compliance prior to order fulfillment. • Represent Kimberly-Clark in positive and professional manner, as the one face to the customer buyer. Ensure accurate timely delivery of customer orders. Participate in providing cost effective order fulfillment. • Identify and communicate discrepancies in promotional forecasts with the Buyer, CBM and other internal supply chain functions. •Continuously strive to provide information to improve sales forecasts through collaboration. Carefully manage promotional orders to minimize distribution costs. • Maintain Order Fulfillment systems and all files (Promotional information, customer processes and scorecards) to ensure successful execution of customer requirements related to order entry and fulfillment. • Provide support to team members to ensure success in meeting internal and external customer requirements. • Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested. Build and maintain loyal relationships with customers through using skills of Making A Great Impression on Customers (MAGIC) to exceed customer expectations, and through offering customer multiple solutions/options, as a result of effective problem solving. Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations.

Education

• University of Wisconsin–Oshkosh

  Organizational Administration with Certificate in Leadership

  2008 — 2010

• University of Wisconsin–Oshkosh

  Bachelor's degree, Liberal Arts and Sciences, General Studies and Humanities

  2008 — 2013

Skills

• Sap
• Ac Nielsen
• Customer Marketing
• Categorization
• Demand Planning
• Forecasting
• Continuous Improvement
• Cross-Functional Team Leadership
• Trade Marketing
• Consumer Products
• Sales Operations
• Competitive Analysis
• Product Innovation
• Supply Chain
• Shopper Marketing
• P&L Management
• Customer Insight
• Fmcg
• Brand Equity
• Process Improvement