Lori Lee
Senior Director, Mass Market Operations
- Role
- Senior Director, Mass Market Operations at Just Energy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Lori Lee
A management-level professional with over 28 years of regulated and deregulated electric and gas operations experience, including: residential, small business, commercial and industrial customers, transaction management, billing, remittance processing/accounts receivable, call center, credit/collections, back-office customer support, response processing, management of admin teams and human resources local processes, performance management, project management, and continuous process improvement. Diplomatic leader, team builder and mentor, consistently motivating others toward success. Strong ability to negotiate with diverse groups. Able to make solid business decisions in challenging circumstances. Results oriented with strong organization, analytical, written/verbal communication skills. Reputation for being fair, honest, having absolute integrity and ability to maintain confidentiality- Customer Care and Support- Operations Management- Business Process Outsourcing (BPO)- Credit & Collections- Sales and Service- Operations Start-Up- Process Improvement- Training and Development- Performance Management- Human Resources- Employee Recognition
Experience
Senior Director, Mass Market Operations
Mar 2023 — Present · Houston, TX, US
Education
Lone Star College
Associate of Arts (A.A.), Associate of Arts Degree
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