Lori James
Business Intelligence - Senior Business Analyst / Data Science
- Role
- Senior Business Analyst Data Science at Harte Hanks
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Lori James
Professional in project and implementation of data warehousing and business intelligence…
Experience
Senior Business Analyst Data Science
Feb 2013 — Present · Austin, TX, US
Accountable for the execution of monthly Internal Audit process including Internal Controls (Sarbanes-Oxley) of varying complexity and scope covering operational, strategic, technology and compliance in the preparation of client invoices exceeding $3M monthly revenue.Manage, monitor and reconcile data between diverse set of tools, assured accuracy and drive data flow improvements, and maintain data quality and integrity of the data in partnership with Data Engineers while automated strategic solutions using SQL, PowerPivot and PowerQuery to replace manual reporting seamless to clients while adding an additional service revenue stream.Work with business leaders and stakeholders at different organization levels to define core business metrics, to extrapolate business needs, create dashboards and tools to monitor health of the business spearheading complex project work with overall satisfaction.Visualization domain expert with BI Platforms and various data visualization tools.Main point of contact for leadership, client and internal partner related questions, inquiries, and concerns to interact and communicate with clients and internal staff to ensure concerns, inquiries, and challenges were addressed appropriately within contact center and BPO organization. Work directly with internal collaborators in an agile work environment to understand data needs and develop scalable solutions with rapid development and re-usability in mind.Experienced in delivering results/managing projects on-time with respect to SLA’s and managing expectations via JIRA.
Education
American InterContinental University
Bachelor of Applied Science (BASc), Organizational Behavior Studies
2008 — 2010
Heald College
Associate of Arts and Sciences - AAS, Business Administration and Management, General
1994 — 1996
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