Lori Duarte
Senior Product & Customer Experience Leader | Voice of Customer (VoC) & Digital Transformation | Data-Driven CX | Agile Methodology & Ceremonies | Insurance & Financial Services | Product Management
- Role
- Senior Manager, Customer Experience Digital Enablement at Fortis Solutions Group
- Location
- Harrisburg, PA, US
- LinkedIn followers
- 500 followers
About Lori Duarte
My strategic leadership is pivotal in propelling digital engagement forward. With more than a decade of experience in marketing, digital communications, and product management, my expertise lies in crafting strategies that resonate with users and align with business objectives. I foster cross-functional team collaboration, creating a cohesive digital experience that strengthens brand identity. I\'ve successfully cultivated relationships that drive innovation and productivity, with a steadfast dedication to exceeding corporate benchmarks and embracing change.My customer-first philosophy combines empathy with analytics to create exceptional experiences. I excel in environments where data drives decisions but customer needs remain central.
Experience
Senior Manager, Customer Experience Digital Enablement
Oct 2025 — Present
Focused on enabling customers to succeed in a digital-first environment by:Designing and optimizing onboarding workflows to accelerate time-to-value.Driving adoption of self-service portals through education, enhancements, and proactive engagement.Leading automation initiatives across onboarding, service, and order management to improve efficiency.Acting as the Voice of Customer Experience in ERP and system integrations.Defining KPIs, leveraging analytics, and fostering continuous improvement to enhance digital journeys.
Education
Shippensburg University of Pennsylvania
Bachelor of Arts, Communications/Journalism
Shippensburg University of Pennsylvania
Associate's degree, Management Information Systems and Services
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.