Lori Discolo
Member Support Product Specialist at Consumer Reports
- Role
- Member Support Product Specialist at Consumer Reports
- Location
- Port Chester, NY, US
- LinkedIn followers
- 500 followers
Experience
Member Support Product Specialist
Apr 2019 — Present · Yonkers, NY, US
Responsible for the day to day management of member support team. Collaborate with internal teams to support new initiatives and improve processes in an effort to improve overall customer experience. Provide customer feedback through metrics to our internal departments that result in action oriented insights. Strategically address insights gained from reports, metrics and member support agent feedback. Identify process improvement opportunities and implement process changes. Facilitate content change requests based on customer feedback. Create training content and facilitate training for member support team on products and services, including revenue growth.
Education
Brandeis University
Bachelor’s Degree
1987 — 1991
NYU Stern School of Business
Master’s Degree
1993 — 1994
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