Lori Darrow
Director of Operations @ The Sapling Company, Inc.
- Role
- Director of Operations at Sapling, Inc
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Lori Darrow
What sets me apart from all other Director of Operations candidates are two words: I…
Experience
Director of Operations
Jan 2024 — Present · Warminster, PA, US
Lead a team of 20 employees through a structured management hierarchy, directly overseeing four department heads responsible for their respective teams.• Drive operational excellence across all functions to ensure seamless organizational performance.o Supply Chain Management: Oversee demand forecasting, inventory management, order fulfillment, and logistics. Collaborate with internal stakeholders to maintain optimal stock levels, ensure timely deliveries, & streamline distribution processes.o Building Maintenance: Manage all aspects of facility maintenance, including inspections, repairs, and upgrades. Coordinate with contractors & vendors to deliver cost-effective, timely solutions for specialized needs.o Customer Care: Ensure exceptional customer experiences by overseeing the resolution of inquiries, concerns, & complaints. Uphold high service standards to maintain customer satisfaction & loyalty.o Technical Support: Supervise technical support operations, ensuring prompt and accurate resolution of complex issues. Provide guidance to enhance customer satisfaction and technical troubleshooting capabilities.o Warehouse and Production Management: Oversee production and warehouse operations, including inventory control, workflow optimization, and adherence to quality standards, driving efficiency and productivity.• Process Optimization: Identify opportunities for process, system, and workflow improvements. Implement strategies to enhance efficiency, productivity, and cost-effectiveness while maintaining quality benchmarks.• Continuous Improvement: Cultivate a culture of innovation by encouraging adoption of emerging technologies and best practices to optimize operational performance.• Cost Management: Develop & execute cost-reduction strategies, streamlining purchasing processes to minimize expenses without compromising quality. Conduct cost analyses, negotiate favorable terms with suppliers, and leverage economies of scale to enhance financial efficiency.
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