Lori Coopersmith
Customer Success Manager @CareMetx, LLC
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WORK HISTORY
Customer Success Manager @CareMetx, LLC
Responsible for program oversight for assigned book of business*Track team performance to ensure service level and contractual obligations are met/exceeded*Ensure accurate revenue capture and invoicing*Initiate program enhancements, working closely with IT to ensure timely and accurate completion*Collaborate with Operations to resolve issues and brainstorm program improvements*Support project manager on implementations
EDUCATION
Florida International University - College of Business
BA
Florida State University - College of Business
Marketing
ABOUT LORI COOPERSMITH
I am an experienced professional with a demonstrated history of success across industries, including insurance, workers\' compensation and logistics/supply chain. I drill down into the details to uncover breaks in processes and take that as a challenge to develop the improvement process. I work across departments to obtain agreement, achieve desired outcomes and deliver outstanding results for customers. I believe whether your role is internal or external, everyone has - and is a customer. I have the ability to find common ground and pull the best out of people to maximize results. Skills include analytical skills, sales, customer relationship management (CRM), Salesforce super user, management, account management, process improvement, communication, strategic thinking, facilitator, detail and process oriented, innovative thinking, problem solving, Microsoft Office.
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