Lori Calogero

Experience

1. Account Manager

   Ferrandino & Son, Inc.

   May 2011 — Present · Philadelphia, PA, US

   Troubleshoot issues with client for immediate resolution – problem solving is business-critical•Proficiently meet the demands of multiple external and internal clients – opportunity to interact with all levels of management•Effectively manage client(s) service requests and accounts•Handle complex customer inquiries expeditiously, with limited assistance•Dispatch emergency requests for service•Proficiently execute after hours/weekend procedures•Provide timely and effective follow through•Coordinate and oversee repair and maintenance projects with vendors and contractors from start to finish, including invoice processing •Negotiate contracts and monitoring vendor service performance while establishing, maintaining, and fostering key relationships with the client and decision makers. •Organize and collect all necessary vendor and job service data for entry into the company databases and create proposals on all relevant out-of-scope work

Education

• Penn State University

  Bachelor's degree, Business, Management, Marketing, and Related Support Services

  2002 — 2004

Skills

• Logo Design
• Sales Management
• Character Animation
• Concept Art
• Budgets
• Sales Process
• Salesforce.com
• Animation
• Process Scheduler
• Hospitality
• Insurance
• Photoshop
• Facilities Operations
• Landscaping
• Concept Design
• B2b
• Adobe Illustrator
• Trade Shows
• Inventory Management
• Coaching
• Proposal Writing
• Building Maintenance
• Marketing
• Strategic Planning
• Sales Presentations
• Purchasing
• Maya
• Contract Management
• Cold Calling
• Pricing
• Microsoft Office
• Sales
• Project Management
• Storyboarding
• Adobe Creative Suite
• Sales Operations
• Customer Retention
• Character Designs
• Recruiting
• Customer Service