Lori Burk

Manager of Operations @DaVita Kidney Care

Denver, CO, US

Motivate and manage a team of 60 Call Center onsite and remote Nurse Case Managers, Enrollment Specialists and Assistants in a Chronic Kidney Disease Program for several Payors •Successfully hired a strong team of 60 Teammates to enroll patients into Payors program improving clinical outcomes•Manage all teammate employment activity such as hiring, promoting, job performance, evaluations, and disciplinary actions for 60 employees•Facilitate employee development (coaching, mentoring, internal/external training); collaborate with direct reports to create professional development goals •Ensure service agreements and quality metrics/objectives are exceeded•Create and increase efficiency of operational process/systems to support VillageHealth’s mission •Oversee Call Center Operations ensuring metrics/objectives are met within Payor requirements;