Lori Bocklund
President at Strategic Contact
- Role
- President at Strategic Contact
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
About Lori Bocklund
Recognized industry leader in contact center strategy, technology, and operations.…
Experience
President
Mar 2004 — Present · Portland, OR, US
Lead team of independent contact center consultants helping clients with a wide range of projects: strategy, assessments and planning, requirements, vendor selection, process design/redesign, organizational change, metrics, technology optimization, implementation, change management, etc. Frequent speaker on contact center technology and operations at industry events. Writer for Contact Center Pipeline and other publications.
Education
The George Washington University
MS, Electrical Engineering
1983 — 1986
South Dakota State University
BS, Electrical Engineering
1979 — 1983
Skills
- Entrepreneurship
- Public Speaking
- Strategy
- Management
- Strategic Partnerships
- Cloud Computing
- Consulting
- Unified Communications
- Saas
- Executive Management
- Solution Selling
- Call Centers
- Project Management
- Customer Satisfaction
- Environmental Impact Assessment
- Sales Operations
- Crm
- Telecommunications
- Customer Experience
- Start-Ups
- Change Management
- Process Improvement
- Leadership
- Vendor Management
- Strategic Planning
- Project Planning
- Call Center
- Contact Centers
- Program Management
- Outsourcing
- Staff Development
- Workforce Management
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