Lori Blackwell
Principal Manager, Customer Service Operations @Southern California Edison (SCE)
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WORK HISTORY
Principal Manager, Customer Service Operations @Southern California Edison (SCE)
Lead strategic initiatives to enhance customer preparedness, satisfaction, and resilience during planned and unplanned power outages. I am responsible for improving the quality, timeliness, and accuracy of customer communications across all channels, ensuring that customers receive clear, actionable, and timely information before, during, and after service interruptions.
EDUCATION
UC Santa Barbara
Bachelor of Science, Mechanical Engineering
California Lutheran University
Master of Business Administration (M.B.A.), Management & Organizational Behavior
SKILLS
ABOUT LORI BLACKWELL
Principal Manager, Customer Service Operations at Southern California Edison (SCE)
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