Loretta H.
Technical Support Analyst @Logility
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WORK HISTORY
Technical Support Analyst @Logility
Houston, TX, US
Manage changes to test, development, and production environments. Make sure changes are planned, tested, approved, and tracked. Offer patches and services packs to clients proactively and quickly after release and ensure they are installed quickly when approved.• Manage and resolve incidents to SLA guidelines. Able to identify root causes and manage resolutions and fulfilled service requests in a timely fashion. • Ensure batch runtimes and online performances are optimal for clients.
EDUCATION
DeVry University
Computer Information Systems (CIS), Database Management
SER Business Training Center
Business Certification, Microsoft Office Applications
Texas Christian University
NO, Nursing
SKILLS
ABOUT LORETTA H.
With 25+ years in enterprise IT, I work where business needs meet the database —…
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