Loretta H.
ITIL v4 Certified Professional
- Role
- Technical Support Analyst at Logility
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Loretta H.
With 25+ years in enterprise IT, I work where business needs meet the database —…
Experience
Technical Support Analyst
Mar 2023 — Present · Houston, TX, US
Manage changes to test, development, and production environments. Make sure changes are planned, tested, approved, and tracked. Offer patches and services packs to clients proactively and quickly after release and ensure they are installed quickly when approved.• Manage and resolve incidents to SLA guidelines. Able to identify root causes and manage resolutions and fulfilled service requests in a timely fashion. • Ensure batch runtimes and online performances are optimal for clients.
Education
DeVry University
Computer Information Systems (CIS), Database Management
2010 — 2014
SER Business Training Center
Business Certification, Microsoft Office Applications
1993 — 1993
Texas Christian University
NO, Nursing
1991 — 1992
Skills
- Business Process Improvement
- Service Desk
- Ca Service Desk
- Citrix
- Data Center
- Microsoft Office
- Software Training
- Troubleshooting
- Java
- Infopath Forms
- Dreamweaver
- Windows 7
- Visual Studio
- Android
- C#
- Hands-on Training
- Laptops
- Sharepoint Designer
- Computer Software Training
- Software Documentation
- Sharepoint Administration
- Oracle Sql
- Peer Tutoring
- Sql
- Office 365
- Visio
- Asp.net
- Peoplesoft
- Software as a Service (Saas)
- Requirements Analysis
- Itil
- Corporate Training
- Accounts Payable
- Mous
- Remote Desktop
- Software Development Life Cycle (Sdlc)
- Conflict Management
- Sharepoint
- Global Deployment
- Metalogix
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